The design team documented the existing conditions and worked closely with the Village to identify the exact scope of work necessary. Detailed 3D models were created to walk the Village Board members through the customer service experience at the finance counter and at the community development counter, and to allow staff to look around and understand where cash drawers, monitors, card readers, forms, etc. would be located. The design team worked with the Village’s furniture vendor and Village staff to select interior finish options and desk systems that work together. The project was completed in several phases, with conference rooms and recently emptied storage spaces utilized for temporary workspaces so each employee didn’t need to move multiple times.